No visibility from HQ
Best practices hard to replicate
Stronger revenue approach
Long delay between guest booking requests and being able to finalize bookings.
Labor intensive to make and follow up on requests.
Limited ability to manage amenities, options, and packages.
Reduced time to secure space for Groups = more won deals.
Ability to further customize Groups experience in the future.
Ability to maintain historical record of Groups for better service with returning groups.